FAQ

Processing Time:
Ring sizes listed in the drop down menus are sizes that are already made and ready to ship. If you want a different size, select "other ring size" and leave a note during checkout telling me what size you would like it to be. Custom sizes take about 3 weeks for copper and 5-6 weeks for gold, rose gold, or silver. Usually all earrings and necklaces are in stock, but contact me because sometimes I'm in the process of restocking them and my hands can only go so fast! In stock items will ship within 3 business days. Please contact me for current processing times for a specific item. 

Refunds & Exchanges
I do full refunds or exchanges, but the buyer is responsible to pay for shipping costs. I will also repair products at any time, even when it was bought years ago. Contact me if you are dissatisfied in any way, because I promise to do what I can to solve any problems. I want to make sure you're happy about your purchase!
Custom pieces from the Mothers Jewelry collection can not be exchanged/returned. 

Sizing Details:
The listed ring sizes in the drop down menu are sizes that are already made and ready to ship. If you don't see your size there, then you can select the "other ring size" option and I will make the ring in any size you would like. Just leave a note at checkout to tell me what size you would like it to be. Sometimes this "other ring size" is the only option if I don't currently have any rings made in that design. If you order a size that doesn't fit you well, contact me and we will work out an exchange for a size that fits you better (as long as it was not a custom design).

Gift Wrapping and Packaging:
Every order is packaged ready for gift giving!

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Natural Materials:
Because every stone is unique, every piece of jewelry I create will be perfectly unique. Please expect variations in stone color & shape.

Copper:
Copper is ever-changing, brightening with wear and darkening with time. Because my jewelry is made out of copper, there is the potential to cause greening on some people's skin. It just depends on the pH level of their skin if it will happen or not. This greening is not harmful (there are actually proven health benefits to wearing copper!), but if it bothers you there are definitely some tips to help, like drying it off quickly when it gets wet and not wearing it when you're sleeping. But the best way to avoid greening is by applying a coat of something on top of the copper. A sealant I recommend is Protectaclear (available on Amazon). To apply it, you just dab it on with a Q-tip and it just takes a few seconds. It lasts longer than any other coating I am familiar with and can be reapplied every few months when it wears off. But if copper isn't your favorite metal to wear, I also offer gold, rose gold, and rhodium (silver) plating. These metals are plated in the thickest possible layer and will prevent tarnishing. These metals are very unlikely to cause greening. Hopefully that helps! Let me know if you have any other questions for me!